As summer comes to a close, check out the latest from Ytel HQ!
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August 2016

Hi There,

It’s crazy to think summer is winding down and it’s already back to school time, Fantasy Football is around the corner, and 2017 planning is just about in full swing.

Things are continuing to pick up speed for Ytel, and we have an exciting new partner, Zoho CRM! You can learn more about this partnership and what message360° is providing for their customers by reading the announcement below.

For all our X5 Cloud Contact Center Admin, we have some exciting news for you. We just gave our mobile app a face lift and added new features to provide you with more control while you’re on the go. It’s free to download and available in both the Apple and Google marketplaces.

Have a great month, and as always, if you have any questions about any of our solutions, please do not hesitate to reply to this email or give us a call at (800) 382-4913.


Tyler Holliday
Director of Marketing 


message360° & Zoho CRM Announce Partnership
A mutually beneficial partnership with a bright future. 

We‘re excited to announce a new partnership with Zoho CRM and message360°. This integration will power new functionality for Zoho customers in the form of two-way SMS communication. Zoho customers will be able to set custom SMS templates, set trigger-based notifications, create marketing automation campaigns, and much more with the message360° extension!

Learn More

X5 Admin Mobile App Gets an Update
Cloud Contact Center in the App Store.  

The X5 Admin mobile app has gotten a face lift and some new feature updates! The app is available to download for both iOS and Android users for free, and now operates on Apple Watch, as well. We recommend all admin download and utilize the mobile app as much as possible to monitor campaigns, metrics, and reporting from virtually anywhere in the world.


#AskYtel: Call Center Support Agents Aim for Excellence
Contact Center Software. Sales. Culture. Tech.

Call center agents are often the only point of contact for customers, so these interactions should be as positive and successful as possible. Whatever goals your manager has set for you, there are several approaches to achieving a level of excellence you can be proud of. Supporting customers is definitely a full time job. Read on to learn more!

Summer Health & Wellness Tips
August Tip: Skin Cancer Prevention

It’s up to you to be proactive in preventing skin cancer, including melanoma, which can be very life threatening. Here are a few ways you can be proactive and preventative in damaging your skin from the sun’s harmful UV rays. 

  • Avoid UV exposure whenever possible.
  • Avoid the outdoors when the sun’s UV rays are strongest, between 10 AM and 4 PM.
  • Protect your skin with sunscreen with a sun protection factor (SPF) of at least 20. Reapply every one to two hours.
  • Wear a hat and cover your skin with clothing.
  • Remember your UV protection sunglasses.
  • Examine your skin monthly for any new or suspicious growths.