I hope you are enjoying December and your 4th quarter has been a successful one thus far.
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December 2015

Hi There,

Happy holidays!

I hope you are enjoying December and your 4th quarter has been a successful one thus far. This year has certainly flown by for all of us at Ytel. It’s hard to believe the year is almost over!

As the year comes to a close, we reflect on how far we’ve come, and I want to congratulate our hardworking team on all of their accomplishments. This month we‘re spotlighting our awesome Smart Support team for all of their dedication to our customers and our products. If you’ve interacted with a Ytel Smart Support agent, you know how helpful and knowledgeable they are. We take pride in providing the best possible customer service and experience, and with a 98.9% customer satisfaction rating, I believe that we’re on the right track!

We’ve shared quite a bit of exciting news over the past few months, and I would like to thank you personally for following along with us. Your support means everything! We look forward to doing great business in 2016 and providing you with exciting new products and updates that will continue to help your business grow and prosper.

Have a safe and happy holiday!


Nick Newsom
Ytel, CEO


Setting the Gold Standard for Support
98.9% Customer Satisfaction

At the end of the day, a company can’t exist without its customers. Being mindful of this, businesses tend to gravitate towards a customer-focused approach, by putting the needs of their customers above all else. Here at Ytel, our award-winning support team lives this approach on a daily basis, and we’re so proud of their hard work this year!

Visit Our Blog

Ytel Named Top Company Culture
Entrepreneur Magazine

We are incredibly humbled to have been named one of Entrepreneur Magazine’s Top Company Cultures! For those of you who have visited our new office, you have experienced the great energy and positive vibes that flow throughout the workspace and our team. We love coming to work every day, we’re passionate about what we do, and we believe our product reflects that.


Optimize Your Holiday Marketing Campaign
Marketing. Sales. Contact Center Software. Tech.

Unsure how your business should be adjusting its strategy for the upcoming holiday season? In our latest blog post, we’re sharing a few tips and tricks that will resonate with your customers through social media, limited time offers, coupon codes and much more. This season is a great opportunity to showcase generosity and it’s a unique way to give back that your customers will remember all year long.


Almost-Famous Peppermint Bark
Tasty Treats

Are you trying to figure out a great office snack or potluck treat to bring to the upcoming holiday parties? You’ve got to try this Peppermint Bark recipe. It’s perfect for parties, potlucks, and even small gifts for co-workers, family, and friends. It does take a little bit of time to make, but boy is it worth it! The best part about this holiday treat is it’s delicious and easy to increase the batch size. Enjoy!