February is already here! We're excited to share the latest and greatest happenings over at Ytel HQ. Read on for more good stuff.
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February 2016

Hi There,

Can you believe it’s already February? Here’s hoping 2016 has been off to a great start for your business. We’ve hit the ground running and all departments are working hard to ensure that you, our valued customers, are receiving the support you need to make this year the best one yet!

We just shared our exciting news; the launch of the message360° API, which was recently a recipient of the Product of the Year award by TMC & Customer Magazine. This recognition is a great accomplishment as we take message360° to the next level in 2016.

We've got a few more treats and updates in store, so read on!

Best wishes,
The Ytel Team


Single Sign-On from X5 Admin to Support
An X5 Cloud Contact Center Update

Time is of the essence in the call center world. With this in mind, Ytel is always on the lookout for new ways to make a day in the life of an Admin as efficient as possible. With our latest update, we’re doing just that. Admins now have a single sign-on (SSO) option into support via the X5 Admin interface.

Learn More

message360° API a Winner of TMC's CUSTOMER Product of the Year
Innovative Customer Experience Technology Solutions

We’re very excited to share that the message360° API was a recipient of TMC’s 2016 CUSTOMER Product of the Year Award! This award recognizes vendors who advance call center, CRM and teleservices industries with one solution. We’re thrilled that message360° was acknowledged as a product that exceeds the expectations of its' customers.


#AskYtel: Motivate Your Team for Success in 2016
Contact Center Software. Sales. Culture. Tech.

There’s no better way to begin the year than with a highly motivated team that’s ready to kick butt and carry that momentum throughout 2016. A motivated team is a successful team, and that’s how your business will reach its goals. We’re sharing a few simple tips to inspire your team and get the energy pumping in your office! This is one post you don’t want to miss.


Peanut Butter Espresso Brownie Recipe
A Salty & Sweet Treat

Craving something salty and sweet this month? You should definitely try our new favorite dessert… Peanut Butter Espresso Brownies! Easy to make with a few basic ingredients means you don’t have to spend a ton of time baking, yet the outcome looks and tastes gourmet. Bake for that special someone, or bring 'em into the office and share!