This month brings celebration for Ytel Operations, a few updates at HQ and tips to promote a healthy heart. Happy February!
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February 2017

Hi There,

Can you believe we’re halfway through Q1 already? I hope 2017 is off to a great start for your business and you’re staying motivated, hitting your goals and rocking and rolling.

I’ve got a few updates for you this month… starting with a great accomplishment for our Operations team! Q4 of 2016 was our most successful onboarding quarter in Ytel history with a 96% onboarding rate. Ytel Ops is an incredibly dedicated team, and these milestones prove their hard work paying off!

Speaking of Ops, have you ever wondered what a day in the life of a Success Manager is like? On the blog this month, one of Ytel’s very own, Vanny, shares about the key qualities to be successful in this role, staying motivated and much more. You can check this post out below!  

Hanna Smolan
Ytel, Communications Manager
(800) 382-4913

P.S. Did you know February is American Heart Month? Don’t miss our tips to staying heart healthy below!


Ytel Ops Celebrates Recording-Breaking Onboarding Rate in Q4
Catch up on the latest with what’s happening at Ytel HQ.

We're thrilled to share with our customers, partners, and friends that Q4 of 2016 was our Operations department most successful onboarding quarter in Ytel history, with 96% customers successfully onboarded! Read on to learn more about this exciting milestone and what else we're striving for this year to keep our customers happy and successful. 

Ytel Ranked Top Ten in Call Center Software with GetApp
GetApp's quarterly ranking showcases the top 25 call center apps in the cloud.

X5 Cloud Contact Center is featured in the Top 10 on for call center software! These rankings are based on user reviews, integrations, mobile app availability, media presence, and security… Ytel couldn’t be more proud to be in the top 10! Click the link below to see Ytel’s review on GetApp. 


#Ask.Ytel: Power Through Your Day as a Success Manager
Communications. Leadership. Sales & Marketing. Technology. Culture.

Ever wondered what a day in the life of a customer success manager is like? With trainings, new products to learn, projects to manage, troubleshooting.. balance is key! Read on for some unique insight from one of Ytel's Success Managers, Vanny, who shares what it takes to be a success manager, key qualities you need to find success in this role, and some tips along the way!

February is American Heart Month
You can prevent heart disease!

American Heart Month arrives each February. Cardiovascular disease persists as the top killer of both men and women in the United States, ahead of cancer. A heart-healthy lifestyle goes a long way toward prevention of this disease, even if you have a family history of it.

Ways to promote a healthy heart:

  • Check in with your healthcare provider so that risk factors for heart disease can be assessed.
  • Stop smoking.
  • Exercise daily:  Start slowly and increase gradually to a goal of at least 30 minutes per day.  Calculate your target heart rate range and stay within that range during your exercise - Target Heart Rate from the American Heart Association.
  • Follow a heart-healthy diet that is low in sodium, sugars, and fat.  Avoid red meat in general, and if you do consume it occasionally, choose only lean cuts of meat. DASH Lifestyle
  • Maintain a lean and healthy body weight.
  • Keep your mind healthy, too, and avoid unnecessary stress.
  • Educate your friends and family about heart disease prevention.
  • Know the signs and symptoms of a heart attack - Signs and Symptoms of a Heart Attack from the American Heart Association