Welcome to 2016! We're very excited to share what's in store for the Ytel team this year as we grow, scale and continue to dream big.
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January 2016

Hi There,

And then it was 2016. We hope you had a wonderful holiday season with family and friends, and you’re ready to take this year by storm!

2015 was an amazing year for all of us at Ytel, and we look forward to keeping that momentum going throughout 2016. As we kick the year off, we are releasing the message360° API to all Ytel customers. It’s one platform that supports voice, text, email, and direct mail.

It’s free to sign up and for this month only, we are running a new customer promo. Use promo code M360 to receive $15 in credits added to your account.

Learn more about the message360° API and how it can help your business by visiting message360.com.

Happy New Year and best of luck in 2016.

Best wishes,

The Ytel Team


See What's Going on @ Ytel HQ
About Ytel

Interested in keeping up with the latest at Ytel HQ? Check out our recently updated intro packet, where we share new information about our products, the team, our culture, and the technology we love.

Learn More

Experience Tomorrow's Features Today!
Beta Mode Activated

Would you like to test new features before they are released? With XCloud Contact Center, you can! Customers can now toggle between standard and beta mode, where they can experience early access to new features. This is just one the new features that we added this past month. Enjoy, and we look forward to your feedback.


#AskYtel: How to Avoid Agent Churn
Marketing. Sales. Contact Center Software. Tech.

It's no secret that call centers are a fast-paced, stressful, high-energy environment. Not everyone can handle that atmosphere, and some will quit; it’s inevitable. Agent churn is one of the quickest ways call centers begin to spiral downward. If you’re stressed at work, your employees will be stressed, too. Reduce your agent churn with some simple tips, all on our blog.


Slow-Cooker Chicken Noodle Soup
Stay Warm This Winter 

Bundle up this month, winter is here! We get a few  cold days here in California, and there’s nothing better than a hot bowl of soup for dinner. This recipe has a few simple steps, but the best part is that it cooks all day while you’re at work. Mix up all the ingredients, throw them in a crockpot, and voila. You’ll have the classic Chicken Noodle soup to enjoy when you get home!