Hope all is well! I wanted to share some exciting news and the latest happenings on Ytel.
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March 2016
Hi There,
In the blink of an eye, it's already March and nearing the end of the first quarter of the year. Over the last couple months we have seen a tremendous amount of growth, not with just our team, but also with new solutions and customers. We've added new Customer Success Managers, trainers, and a entirely new team in Canada!
I wanted to spotlight one of our Customer Success Managers, Alex Treichler, who is knocking it out of the park from a customer experience standpoint! This week a new customer of ours had these great words to say about him:
"Just wanted to update you regarding one of your team members, I could have never imagined that Alex would be able to do the task perfectly with just one simple email. He literally read my mind through the email and did what I exactly expected."
"I am so glad that I have bought product through your company and am engaged with highly responsible and disciplined people around me. Feeling so relaxed and satisfied... which is very difficult otherwise dealing with other IT related product companies." - Ytel Customer
If you haven't done business with us yet, I encourage you to reach out and let's talk. Thank you for all of your support and I hope you have an awesome day!
The New & Improved X5 Mobile Admin App Providing real-time activity for call center admin
We have been working hard on our X5 Admin app and are excited to share some of the newest updates. With the X5 app, admin can see how many agents are on calls, waiting, paused, in dead calls, or performing disposition, all from their Smartphone or tablet. We took this a step further by creating a graph view of the real-time agent activity dashboard.
Ytel is Growing! An exciting update from Ytel HQ
We’ve talked a lot about how we’re expanding in size so we can provide the best products and support for you, our valued customers. This month, we opened an office in Ottawa, Canada that will house some of our Sales team and a few other key positions! The Ytel team is very excited to experience this growth and gain new real estate on a global scale.
#AskYtel: Habits to Become a Successful Salesperson Contact Center Software. Sales. Culture. Tech.
Ask any successful salesperson and they’ll tell you - they found success because of the processes and habits they picked up along the way. It’s a recipe of sorts, carefully concocted over the years, refined perfectly to resonate with their target audience. In this post, we’re sharing the habits that work best!
Restaurant Style Buffalo Chicken Wings A Delicious Courtside Recipe to Share
Just in time for March Madness and perfect for all the hot wing lovers in your life, this recipe was pretty much invented to enjoy during a sporting event. These restaurant style wings are sure to wow your guests. Although you may not be court side, you can still enjoy some great food with minimal cleanup; sounds like a win-win!
Ytel, Inc
17595 Harvard Ave. Suite C161
Irvine,
California
92614
United States
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