As summer comes to a close, check out the latest from Ytel HQ!
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September 2016

Hi There,

One of the most important pillars of business for us is customer service. There are lots of great companies out there, especially when it comes to software. Customer Service is one of just a few things that make or break a business relationship.

Over the years, we have been able to maintain a Customer Satisfaction Score (rated by Zendesk), of over 98%.

“Ytel is not just a vendor, they’re a partner. They help us be more efficient in our business, and we both grow organically because of that. It’s a healthy symbiotic relationship.”

                                                                     - CEO at MediaMix365 (250+ Seat Contact Center)

Our Smart Support Team is available 24/7 and 100% based in the U.S. You can reach us by phone, email, chat, and even on Twitter. Check us out at @YtelOps

If you're interested in learning more about our Support Team, X5 Cloud Contact Center, or message360° solutions, simply reply to this email. I would be happy to connect you to the right person.


Tyler Holliday
Director of Marketing
(800) 382-4913


Smart Support Spotlight: Patrick Kennedy
Proudly providing white glove service for Ytel customers.

Our business revolves around the success of our customers, which is why we employ the best in the business to set them up for success. We wanted to take a moment and give a shout out to Patrick Kennedy for blowing past customer's expectations of what Support is and being a rock star every day. Check out the customer reviews on our Capterra page and leave one for us if you're feeling generous!


#AskYtel: 10 Customer Service Skills Worth Hiring For
Contact Center Software. Sales. Culture. Tech.

Building a business is tough in any industry. The first step is hiring a team that can back your business. If you're selling a product or service, you better have a strong customer service team that can provide support to your customers, 24/7. Thankfully, finding the right team is easier once you know exactly what you're looking for. We’re sharing the 10 skills you won’t want to pass on!

Ytel Health & Wellness Tips
September Tip: Preparing for the Upcoming Flu Season

Flu season begins soon! Influenza immunization helps to protect you from the flu, and if you do get infected, prior vaccination will make your disease course less serious and decreases the likelihood of complications, such as pneumococcal pneumonia.

  • Who should receive the influenza vaccine?
    Almost everyone older than six months of age should receive it. Consult your healthcare provider for which type of vaccine is best for you and if it is safe for you to receive it.
  • When should you receive the vaccine?
    You should obtain it before the end of October every year, but later is better than not at all.
  • Why is it important?
    Influenza can cause serious and life-threatening illness, even in otherwise healthy individuals. You can also pass it to others.
  • Do flu shots cause the flu?
    No. There may be some possible side effects that mimic the flu, but this is not influenza.